THE SALTY DETAILS
Shipping Policy
From our coast to yours — here’s everything you need to know about getting your A Salty Beach order from our hands to yours.
PROCESSING TIME
Most orders are processed and prepared for shipment within 3–5 business days, unless otherwise noted on the product page.
Business days do not include weekends or holidays. Because we’re a small business, occasional busy seasons, new releases and especially salty waves of orders may require a little extra time.
If we expect a significant delay with your order, we’ll reach out using the email provided at checkout.
Once your order ships, you’ll receive a shipping confirmation email with tracking information.
PRE-ORDERS + MADE-TO-ORDER ITEMS
Some A Salty Beach pieces may be offered as pre-orders or made-to-order items.
These products have different processing timelines and will ship according to the estimated timeframe listed on the individual product page at the time of purchase.
If your order contains both ready-to-ship and pre-order items, your order may be held and shipped together once all items are ready unless otherwise noted.
We promise—we haven’t forgotten about you. Some salty things are just worth the wait.
SHIPPING RATES
Shipping rates and available delivery methods are calculated and displayed at checkout based on your order and delivery address.
Any estimated delivery time shown by the shipping carrier begins after your order has been processed and shipped.
Carrier delivery estimates are not the same as our processing time.
WHERE WE SHIP
We currently ship to eligible U.S. addresses, U.S. territories and APO/FPO/DPO addresses when supported by the selected shipping carrier.
Please double-check your shipping address before completing your order. An incorrect or incomplete address can cause delays or returned packages.
TRACKING YOUR ORDER
Once your order is on its way, we’ll send a shipping confirmation email containing your tracking information.
Please allow up to 24–48 hours for tracking information to begin updating after you receive your shipping confirmation.
If your tracking hasn’t updated after that time or something doesn’t look right, reach out to us and we’ll help point you in the right direction.
LOST, DELAYED OR MISSING PACKAGES
Once a package has been accepted by the shipping carrier, delivery timing and tracking updates are managed by that carrier.
Occasional carrier delays can happen, especially during holidays, severe weather or other high-volume periods.
If your package appears significantly delayed, lost or is marked as delivered but you cannot locate it, please first check around your property, with household members or neighbors, and verify the shipping address on your order.
Still no luck? Contact us through our Order Help page with your order number and details. We’ll review the available tracking information and help determine the appropriate next step.
DAMAGED PACKAGES
If your order arrives damaged, please keep the product, shipping packaging and mailing label and take clear photographs of the damage.
Then contact us through our Order Help page as soon as possible so we can review what happened and determine the appropriate next steps.
If a carrier claim is necessary, photographs and original packaging may be required
INCORRECT SHIPPING ADDRESSES + RETURNED PACKAGES
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error before your order ships, contact us as soon as possible. We’ll do our best to update it, but we cannot guarantee changes once an order has entered processing.
If a package is returned to us because of an incorrect or incomplete address, refusal, or another delivery issue, additional shipping charges may apply before the order can be sent again.
INTERNATIONAL ORDERS, CUSTOMS + DUTIES
If international shipping is available for your destination at checkout, the recipient is responsible for any applicable customs duties, import taxes, tariffs or other fees imposed by the destination country.
These charges are not included in our product prices or standard shipping charges unless specifically stated otherwise.
Customs processing may also affect delivery times.
NEED A HAND?
A Little Help From the Coast
Questions about an order? Something not looking quite right? Send us the details and we'll help get things sorted.
Having your order number and the email address used at checkout handy will help us assist you faster.