THE SALTY DETAILS
We want you to love what you ordered. Because many A Salty Beach pieces are made especially for you, our return and exchange policy works a little differently than a traditional retail store.
Please read through the details below before ordering, and when in doubt, reach out. We’re always happy to help you choose the right size or answer questions before your order heads into production.
Many of our apparel items are made to order, which means they're produced specifically after your order is placed rather than pulled from a large warehouse of pre-made inventory.
Because of this, made-to-order items are not eligible for returns, refunds or exchanges due to sizing, fit preference, color preference, or a change of mind.
We know buying apparel online can sometimes feel like a guessing game, so please review the product description and available size chart carefully before placing your order.
Not sure which size to choose? Reach out to us before ordering and we'll be happy to help.
Different garment styles and brands can fit differently, so we strongly recommend checking the size chart provided with the product rather than relying only on the size you typically wear.
When possible, compare the listed measurements to a similar garment you already own and love.
Choosing the incorrect size does not qualify an otherwise correctly fulfilled made-to-order item for a return or exchange.
This is different—and we absolutely want to know about it.
If your order arrives damaged, defective, misprinted, or you receive an item different from what you ordered, please contact us within 30 days of delivery.
Use our Order Help form and include:
We'll review the information and determine the appropriate resolution, which may include a replacement or refund when applicable.
Please do not discard the item or packaging until we've had an opportunity to review your request.
Problems with an order must be reported within 30 days of delivery, or within 30 days of the expected delivery date when the issue involves a package that has not arrived.
Requests submitted outside that window may not be eligible for replacement or refund.
The sooner you let us know something went sideways, the sooner we can help get things back on course.
Because made-to-order products are produced specifically for each purchase, we do not generally accept physical returns or exchanges for made-to-order merchandise unless we determine that the item qualifies due to a defect, damage, printing issue or fulfillment error.
Please do not mail an item back to us without contacting us first. Unapproved returns may not be accepted or eligible for reimbursement.
If your item qualifies for a return, replacement or another resolution, we'll provide the appropriate instructions.
If you need to change or cancel an order, contact us as soon as possible through our Order Help page.
Because made-to-order items can enter production quickly, we cannot guarantee that an order can be changed or canceled after it has been placed.
Once production has begun, we may be unable to cancel the order or modify the garment, size, color or design.
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please double-check your address—including apartment or unit numbers—before submitting your order, particularly when using accelerated checkout methods or saved payment information.
If you notice an error before your order ships, contact us immediately. We'll do our best to correct it, but address changes cannot be guaranteed once an order has entered fulfillment.
If a package is returned to us because of an incorrect or incomplete address, refusal, unsuccessful delivery, or another issue outside of our control, the customer may be responsible for the cost of reshipping the order.
If the package was returned because we made an error with the shipping information, we'll make it right and cover the appropriate reshipping cost.
We'll review returned packages individually to determine the next step.
If an order was shipped to the address provided at checkout and the carrier confirms successful delivery, we may be unable to replace or refund the order.
This is why we strongly recommend reviewing saved addresses when using Shop Pay, Apple Pay, PayPal or other accelerated checkout methods.
If you notice an incorrect address after ordering, contact us through Order Help as quickly as possible.
If your tracking indicates that your package may be lost, significantly delayed, or damaged during transit, contact us through Order Help.
We'll review the tracking information and help determine the appropriate next step. In some situations, additional information, photographs or a carrier claim may be required.
When a refund is approved, it will generally be issued to the original payment method used for the purchase.
Please allow additional processing time for your bank or payment provider to post an approved refund to your account.
Original shipping charges are generally non-refundable unless the refund results from an error on our part or otherwise required by applicable law.
NEED A HAND?
If there's a legitimate problem with your order, we want to hear about it.