THE "DON’T BE SALTY" REFUND POLICY
Look, we know you’re excited to get your gear, but let’s get the "fine print" out of the way so we can all get back to the beach. We’re a small operation—not a giant warehouse with endless shelf space.Everything we sell is made to order.Because of that, we have some ground rules. Read 'em, live 'em, love 'em.
THE MEASURING TAPE DOESN’T LIE (CHOOSE WISELY)
Since every piece of gear is made to order, we don’t have a massive warehouse to stash "just in case" swaps. Because of that, we can't offer returns or exchanges if the fit isn't what you expected. We want you to love what you wear, so help us help you:
- Trust the Chart:Â Our size chart is more reliable than a weather forecast. Give it a look before you click "buy."
- Use the “What’s My Size?” Guide: We built it so you don't have to guess. It’s the closest thing to a fitting room we’ve got.
- Slide Into Our DMs: Seriously. If you’re torn between sizes, hit us up on the Contact Form or Instagram. We’d rather chat for five minutes now than have you bummed out later.
- The Golden Rule:Â If you take a gamble on a size without checking the specs or asking us for backup, the house wins. If it shows up and doesn't fit the way you like, pass the vibe along to a friend and try again.
THE 30-DAY TIDE CLOCK
If there is a legitimate issue with your order, we need to hear about it within30 days. If you wait longer than a month to tell us your package went missing or your dog ate it, our ability to help is basically washed out to sea.
"SHIFT SHOW" SCENARIOS (WHERE REFUNDS GO TO DIE)
Made with care and unconditionally loved by our customers, this signature bestseller exceeds all expectations.
Our signature product
We’ve seen some absolute wreckage in our time. If your order ends up in one of these ditches, don't expect a refund—here’s the reality of the "Shift Show":
1. The "Return to Sender" Wipeout We’ve sent enough gear into the wild to know exactly why a package pulls a U-turn and ends up back at our door. Usually, it’s one of three things:
- 80% User Error:Â You had one too many "Washed Up & Lit" moments and mistyped your own coordinates.
- 15% The Mail Carrier:Â USPS hit a metaphorical sandbar.
- 5% Our Bad:Â We drifted out of our lane.
The Fix: If we’re the ones who botched the label, we’ll pay to reship it faster than a jet ski on glass. But statistically? The fault usually lies with the person behind the keyboard (yeah, we’re looking at you). Maybe you forgot the unit number, used an old zip code, or moved and didn't tell the government.
The Salt: If your package bounces back to us, you’re on the hook for the reshipping fee. We don’t make a profit on shipping—we just have to pay the person in the truck to try again. The absolute worst-case scenario? Your gear gets successfully delivered to your old place. If your ex ends up with a free shirt they didn't deserve, we hope they look great in it while they're blocking your number. Moral of the story: Check your coordinates before you hit 'Send'.
2. The "Apple Pay Trap Apple Pay is notorious for being too easy. Every now and then, someone says, "I didn't mean to buy this!" while the package is literally sitting on their porch. We can't "un-make" a shirt once it's printed. Apple Pay also loves to pull your old addresses (like your ex’s place—the one who hated fun and coastal vibes). Check your settings before you click. You’ve been warned.
3. The Dirty Truth If you fell into any of these traps, the ship has sailed—we can’t offer a refund. We’re obsessed with making sure you look like a legend, but we need you to do the bare minimum and meet us at the shoreline. Stay salty, keep your head on a swivel, and for the love of the coast, check your damn shipping address.